Boiler Works (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you visit our website boilerworks.ie (the “Website”) and use our services. Please read this Privacy Notice carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Information You Provide:
- Name, email address, phone number, and postal address when you fill out forms on our Website (e.g., contact forms, service requests).
- Payment information when purchasing our services.
- Feedback, reviews, or responses to surveys.
1.2 Automatically Collected Information:
- IP address, browser type, device type, operating system, and access times.
- Usage data, including pages viewed, time spent on our Website, and interactions with the Website.
1.3 Cookies and Similar Technologies:
- Cookies, web beacons, and other tracking technologies may be used to enhance your experience and collect analytics. For more information, see our [Cookie Policy].
2. How We Use Your Information
Your information may be used for the following purposes:
- To Provide Services: To process your requests, provide the services you’ve purchased, and communicate with you about your account or service status.
- Customer Support: To respond to inquiries, complaints, or requests for technical support.
- Marketing and Communication: To send newsletters, promotions, or updates about our services, subject to your preferences.
- Improvement and Analytics: To analyze Website usage, improve our services, and enhance user experience.
- Legal Compliance: To comply with legal obligations, enforce terms and conditions, or protect our legal rights.
3. Sharing of Information
We do not sell your personal information. However, your data may be shared with:
- Service Providers: Third-party vendors who assist with payment processing, data analysis, IT services, or marketing.
- Legal Authorities: If required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, sale, or transfer of all or part of our business.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to correct inaccurate or incomplete personal data.
- Deletion: The right to request the deletion of your personal data.
- Restriction: The right to restrict processing of your personal data.
- Portability: The right to receive a copy of your data in a machine-readable format.
- Objection: The right to object to processing for direct marketing purposes or based on our legitimate interests.
To exercise your rights, please contact us at support@boilerworks.ie. We will respond to your request in accordance with applicable data protection laws.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy notices.
7. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, resolve disputes, and enforce agreements.
8. Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us.
Thank you for trusting Boiler Works with your information. We are committed to safeguarding your privacy.